FAQ's

Customer Service

For customer support, for press or media inquiries, please email are sent within 1-3 business days.please email Contact@Swimluxe.com.au 

Care Instructions

For optimal care, rinse swimwear in cold water after each use. Hand wash all swimwear in cold water, leave them to air dry. Do not tumble dry, bleach or iron swimwear.

Payment Options

We accept payment via Visa, MasterCard, and PayPal. We do not accept personal cheques, money orders or direct bank transfers.

Order Processing

Please allow 1-3 business days for your order to be processed. Orders are dispatched in the order that they are received. If an order is pre-sale, the estimated shipping date will be indicated once purchased.

Tracking

As soon as your order has been shipped, a shipping confirmation will be sent to you via email, where you can find the tracking details for your shipment.

Taxes and Duties

Please note all orders may be subject to taxes and duties issued by the country of delivery. Additional charges may apply and are not under the control or influence of 

Swimluxeau.

Sales and Discounts

All items marked final sale have been reduced in price and cannot be returned for a refund, e-gift card or exchange. No exceptions will be made for size, fit, or fabric issues. Price adjustments will not be honoured for items at a reduced price.